Return & Refund Policy

At Nova Naturals, we stand behind the quality of our products and want you to feel confident trying them. If you're not completely satisfied with your first purchase, we're here to help.

30-Day Satisfaction Guarantee

If you are unsatisfied with your first order for any reason, you may request a return within 30 days of the delivery date.

To qualify:

• Your request must be submitted within 30 days of delivery.

• The product may be opened and used.

• The return must relate to dissatisfaction with the product, not a change of mind.

• You must contact our Customer Support team before returning your order so we can provide a prepaid return shipping label and return instructions.

Once we receive your returned product, we will process your refund within 2 business days. Refunds are issued to your original payment method.

Free Returns

We provide free return shipping for eligible returns under our 30-Day Satisfaction Guarantee. After your request has been approved, we will send you a prepaid return shipping label.

Please do not send products back without first contacting our Customer Support team, as unauthorized returns may not be accepted.

Subscription Orders

Our 30-Day Satisfaction Guarantee applies to the first shipment of your subscription only.

Because the first shipment allows you to evaluate whether the product is right for you, subsequent subscription renewals are not eligible for refunds due to dissatisfaction with the product.

You may cancel your subscription at any time before your next billing date to avoid future charges.

If a renewal order arrives damaged, defective, or otherwise qualifies under the "Damaged, Defective or Lost Orders" section below, we will gladly review your claim.

Damaged, Defective or Lost Orders

If your package is lost during transit, arrives damaged, or you receive a defective product, please contact our Customer Support team within 30 days of the estimated delivery date.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem (if applicable)

Our team will review your claim and notify you whether it has been approved.

If approved, you may choose one of the following:

• A replacement order, shipped within 4 business days, or

• A full refund to your original payment method.

Non-Eligible Returns

We do not accept returns for:

• Orders requested more than 30 days after delivery.

• Products returned without contacting Customer Support first.

• Returns based solely on a change of mind or no longer wanting the product.

• Subscription renewal orders returned due to dissatisfaction after the first shipment.

How to Start a Return

To begin a return or submit a claim, please contact our Customer Support team with your order number and the reason for your request. We will provide further instructions and, where applicable, a prepaid return shipping label.

Refund Processing

Once your returned product has been received and inspected, eligible refunds will be processed within 2 business days. Depending on your financial institution, it may take several additional business days for the refund to appear in your account.